At Paul Brooks, we stand by the quality of our herbal and homeopathic products.
If something isn’t right, we’re here to make it right — with care and fairness.
Returns
We accept returns only if:
• The product delivered is damaged, defective, or incorrect.
• You report the issue within 3 to 5 days of delivery
Please make sure the item is:
• Unused and in its original packaging
• Accompanied by your order number and proof of purchase
How to Request a Return
Email us at support@paulbrooks.pk or call +92 3152007820 with:
• Your order number
• A brief description of the issue
• A photo of the product (if damaged or wrong item)
Our team will guide you through the process.
Refunds
Once we receive and verify your returned item, we’ll:
• Issue a refund via bank transfer or store credit, as preferred
• Process the refund within 5–7 business days
Please note:
• Shipping charges are non-refundable unless the return is due to our error
• We do not offer returns or refunds for used, opened, or customised products
Need Help?
We’re here for you. If you have any questions about returns, feel free
to reach out at support@paulbrooks.com.pk.
