Terms of Service

Last Updated: July 11, 2025

Welcome to Paul Brooks. By using our website https://paulbrooks.pk and purchasing from us, you agree to comply with and be bound by the following Terms of Service (“Terms”).

These Terms govern your access to and use of all services, features, and content provided by Paul Brooks (referred to as “we,” “us,” or “our”). Please read them carefully.

1. General Conditions

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced herein.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

2. Products and Services

Paul Brooks offers a curated range of herbal and homeopathic products designed to support your natural health and wellness.

We reserve the right to refuse service to anyone for any reason at any time.

We make every effort to display our products accurately, but we cannot guarantee that your device’s screen display of any color will be accurate.

All descriptions of products and pricing are subject to change at any time without notice.

3. Order Acceptance & Cancellation

Once you place an order on our website, you will receive an email or SMS confirmation.

We reserve the right to refuse or cancel an order due to product unavailability, payment issues, or suspected fraud.

If your order is cancelled, we will notify you and issue a full refund.

4. Shipping Policy

  • Delivery Area: Nationwide delivery across Pakistan.
  • Processing Time: 1–2 business days (excluding Sundays and public holidays).
  • Delivery Time: 2–5 business days depending on location. Remote areas may take longer.
  • Tracking: A tracking number is provided via email or SMS once your order ships.
  • Packaging: Secure and eco-conscious to ensure safe delivery.
  • Courier Partners: TCS, Leopard, and Call Courier.

If you have delivery concerns, please contact:

Email: support@paulbrooks.com.pk
Phone: +92 315 2007820

5. Return & Refund Policy

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect.
  • You notify us within 3 to 5 days of delivery.
  • The product is unused, unopened, and in its original packaging.

To Request a Return:

Contact us at support@paulbrooks.pk or call +92 315 2007820 with:

  • Your order number
  • Description of the issue
  • Photo evidence (if applicable)

Refunds:

  • Refunds are issued via bank transfer or store credit.
  • Processing time is 5–7 business days.
  • Shipping charges are non-refundable unless the error was ours.
  • We do not accept returns on used, opened, or customized products.

6. Privacy Policy

Your privacy is important to us. By using our Services, you agree to the collection and use of your personal information in accordance with our Privacy Policy.

  • We collect your contact, payment, and usage details to provide a smooth shopping experience.
  • Your data may be shared with trusted service providers like Shopify and courier services.
  • You may have rights to access, delete, correct, or restrict the use of your data under applicable laws.

7. User Responsibilities

You agree:

  • To provide accurate, current, and complete information.
  • Not to use the Service for any illegal or unauthorized purpose.
  • To maintain the confidentiality of your account information.

You are solely responsible for all activity that occurs under your account.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites or services.

9. Limitation of Liability

Paul Brooks shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Use or inability to use the website or Services
  • Unauthorized access to your data
  • Any errors or omissions in product information

All products are used at the customer's own risk. We recommend consulting a qualified healthcare professional before using any herbal or homeopathic remedies.

10. Children’s Use

Our Services are not directed to children under the age of majority. We do not knowingly collect data from minors.

11. Changes to Terms

We reserve the right to update these Terms at any time. When changes are made, the updated version will be posted on our website with the revised “Last Updated” date.

Continued use of the Services after such changes indicates your acceptance of the new Terms.

12. Contact Information

If you have questions about these Terms, returns, deliveries, or anything else, you can contact us at:

Email: support@paulbrooks.com.pk
Phone: +92 315 2007820
Address: 1/1-3p, Block 6, PECHS Karachi, 75500, Pakistan

Thank you for choosing Paul Brooks. We are committed to delivering natural care with trust and transparency.