Your privacy is important to us — and always will be.
At Paul Brooks, we are committed to protecting your personal information and ensuring your
experience with us is safe, secure, and respectful. This policy explains how we collect, use,
and safeguard your data.
Information We Collect
We may collect the following types of personal information when you browse or make a
purchase:
• Your name, phone number, email address, and delivery address
• Order history and payment details (excluding card data, as we use only Cash on Delivery)
• Browsing behaviour on our website (via cookies or analytics)
How We Use Your Information
We use your data to:
• Process and deliver your orders
• Communicate order status and updates
• Improve our website, services, and product offerings
• Respond to your questions, feedback, or support requests
• Send occasional updates (only if you opt in to receive them)
Cookies & Tracking
We use cookies and similar tracking tools to enhance your browsing experience. These help
us understand:
• Which pages are most visited
• What products are being viewed
• How you interact with the site
You can manage or disable cookies through your browser settings.
Data Security
We take reasonable steps to keep your personal data safe. All sensitive information is stored
securely, and access is limited to authorised personnel only.
We do not store any payment card information, as all orders are Cash on Delivery.
Sharing of Information
We do not sell or trade your personal information.
We may share limited details (e.g., name, phone number, address) with trusted courier
partners to fulfil your order.
Your Rights
You have the right to:
• Request access to the data we hold about you
• Ask us to correct or update your personal details
• Request deletion of your information (if no longer needed for legal or operational purposes)
You can do this by contacting us at support@paulbrooks.com.pk.
Third-Party Links
Our website may contain links to external sites. Please note that we are not responsible for
their content or privacy practices. We encourage you to review their policies separately.
Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this
page, with the “last updated” date reflected below.
Last Updated: 19 May 2025
Contact Us
If you have any concerns or questions about your privacy, feel free to contact us:
